R-Meal
  1. How to connect to this meal booking portal ?

    1. You may scan the QR Code available at the cafeterias or may visit the portal with the URL provided.

  2. How this portal works ?

    1. Log on to the portal with your mobile number and an OTP generated as requested. RIL employees may save the password created to transact regularly. Follow the directives as guided in the simplest form to confirm your meal. The portal will guide you to the payment gateway for payment and subsequent transaction id generation.

  3. The transaction Id or QR code generated to be displayed at the counter. What is the process ?

    1. The QR code or the transaction Id generated will be scanned by the counter staff to serve your meal booked. On scanning the QR code the meal ordered will be displayed. The transaction will be closed or will read “served” as the QR code is successfully scanned.

  4. Is there any provision for advance booking given the menu display is restricted to the same day?

    1. Advance booking is not enabled and hence meal booking is limited to the same day.

  5. What are timings for meal bookings ?

    1. Breakfast is open from 8.30 to 9.30 in the morning. Lunch booking is available till 11 am. However, for walk ins the portal is available from 1230 hours till 1430 hours. It may be noted that choices during this period is subject to availability and certain items may appear off screen as of non-availability. It is recommended to book your meal to help estimate meal counts and discourage food wastage.

  6. Transaction id or QR code generated in case of meal booking is valid for any specific period ?

    1. Yes. The transaction id or the QR code generated is valid for the specified meal only.

  7. What if the meal booked is not available at the counter ?

    1. In case the meal booked is not available, you may cancel the order and redo the booking based on the availabilities.

  8. What is the cancellation and refund clause ?

    1. It is strongly recommended to read, understand and accept the “terms and conditions” before proceeding with the meal bookings to have clarity on the transaction methodology.

  9. In case of any difficulty in meal booking or in case the transaction is incomplete as of net work connectivity, what should I do ?

    1. Please call the helpdesk at 0288 35 12345 or refer to the escalation matrix displayed at the cafeteria notice board.

  10. How do I pay with Sodexo coupons or other meal coupons / cards ?

    1. Meal cards are yet to be routed through payment gateway. Hence to avail the entitlements of coupon transactions you are requested to visit the cafeteria once every month from 4 pm to 6 pm to get your card swiped and preload your meal booking account with the denomination you wish to load it with. Balance will be shared with you every time it is consumed.

  11. In case of any wrong transaction and wrongful deduction, how will I get my money refunded ?

    1. Refer “terms and conditions” refund is expected in 5 working days for wrong deduction. However, for any issue pertaining wrong payments, over billing, double debits etc. please meet the café manager and register your complaint for suitable reconciliation. In case of any dissatisfaction please escalate as per escalation matrix displayed in the notice board.

  12. Can I cancel the order and get refund in case I fail to turn up during the meal timing as of busy schedule ?

    1. Cancellation is valid for one hour after the meal timings to facilitate cancellations for employees who fail to reach the cafeteria as of preoccupation.

  13. What is the maximum value of coupon value preload allowed ?

    1. Restrict one time coupon value preload to your requirement only. It is recommended that the maximum value of preload to be not more than one thousand rupees. Coupon value loaded in one vendor’s account is not transferrable to other vendor’s account nor it is valid in any others point of sale (POS).

  14. In case of abject failure of network connectivity what is the transaction mode available ?

    1. In case of very poor connectivity wherein transactions are difficult the outlet manager will provide solutions as directed. Your patience in such situation will contribute in settling with an available alternative mode of transaction.

  15. In case of any discontentment in transaction / payment etc. whom should I approach ?

    1. The escalation matrix is displayed in each and every outlet at the notice board. Please follow the steps as directed for solutions.